Loading Dock

Pan Pacific Perth has one loading dock for all freight and packages. 

Loading Dock operational hours: 

Monday – Friday 7:00am – 3:30pm. Outside of these hours, certain times can be arranged but only by prior arrangement with Pan Pacific Perth. 

The Hotel does not possess a forklift.

All deliveries need to be labelled correctly using the delivery label. All deliveries coming should be very clearly marked with Cindy Nguyen (2025 ARSC Sponsorship and Exhibition Contact), Aline Sposito (Pan Pacific Perth Conference Executive), the name of the event and the date of the event. Exhibitors should ideally include their stand or booth number. 

All goods other than light handheld items such as express post envelopes and satchels or small packages are to be delivered to the loading dock of Pan Pacific Perth, entry from Hill Street. Regardless of the entry point, all items are to be clearly marked as indicated above.  

Dock Drop Off  #

Parking is not permitted in the loading dock. Short stays are permitted only for the purpose of dropping off goods. Leaving goods unattended is done at the responsibility of the driver. 

Dock Assistance  #

The dock is manned during the hours listed above. If no one is present to receive the goods, attention can be gained by following the instructions displayed on a notice sheet in conjunction with a phone/pager system, located on the main wall. Hotel Receiving staff will assist wherever possible with the receiving and transfer of goods, however they are not responsible for the goods until they are positioned safely on the dock itself.  

Under the Occupational Health and Safety Act, hotel staff are not obliged to assist with heavy loads that may cause injury. The hotel reserves the right to refuse assistance if loads are deemed to be too heavy. 

Oversized Load  #

Trucks delivering large and/or heavy loads should ideally have a tilt tray or hydraulic hoist in order to facilitate ease of transfer of goods to the dock. 

It should be noted that goods larger than a standard pallet width are not able to be transported from the dock to the Convention floor. From the dock, the route to the convention floor is immediately through a set of security doors, straight ahead then following this corridor to the end where three service lifts are located. All three lifts travel to the Convention floor, located two floors above the lower ground floor. 

The security doors leading into the back of house areas of the hotel (lower ground floor) from the dock are closed for security purposes. Receiving staff will enable access through these doors, or if unmanned, the appropriate staff can be paged using the telephone provided to open these doors.  

Access for oversized items (larger than pallet size that cannot be broken down) and cars is possible through a removable window on the convention floor facing Hill St. The client takes full responsibility in arranging this and must apply firstly to the Perth City Council to arrange street closure and then with a transport company specialising in car hoists. Details can be issued by the Aline Sposito (Pan Pacific Perth Conference Executive) upon request.